Business goal Help commercial fleet customers keep the right vehicles ready for work and cut avoidable downtime. Mixed gas and electric fleets add a new risk: an EV without enough charge is as unready as a van with a fault.

Problem Health alerts, driver inspections and EV charge levels arrive in separate places, so fleet managers spot problems late. They have to decide under time pressure, usually right before departure, whether to keep a vehicle running, book service or move the work. Missed signals turn into roadside breakdowns, late jobs and unhappy customers. AI could help, but managers won’t trust recommendations they can’t check, and vehicle decisions carry real cost and safety risk.

Solution Halden Pro Fleet is a mobile telematics app that brings vehicle health, inspections and charging status into a single Fleet readiness view. When an issue appears, AI summarizes it as a clearly labeled recommendation, never a diagnosis, and proposes a plan. The manager reviews the evidence behind it: signals, sources, timestamps and missing data. They then approve, edit, dismiss or defer, giving a reason whenever they change or reject the plan. From there the manager books service with the vehicle’s health report attached, or reassigns the job to a ready vehicle and plans charging. Nothing is sent until the manager deliberately confirms. The driver receives updated instructions and acknowledges them. The manager tracks the issue to resolution and rates the AI insight, which improves future recommendations.

Measures of success

• Time from alert to decision
• Vehicle downtime
• Share of jobs covered by ready vehicles
• Recommendation acceptance and override rates
• Charging-related reassignments